AI GRAD PRIX

5. Something to consider carefully when working with personal or sensitive information.
6. Microsoft's developer platform for hosting and collaborating on code.
7. What you ask AI to do when you want the short version of a long text.
8. Someone who doesn't give up before reaching the finish line.
12. A very useful quality when a customer needs extra time or explanation.
13. Microsoft's platform for turning data into reports and visual insights.
16. The standard we're aiming for when we go the extra mile.
18. What you can do when a customer is worried or frustrated.
20. Microsoft's digital notebook application.
22. What AI does when it identifies patterns from data.
23. What good customer service should understand, manage and ideally exceed.
24. Taking responsibility for helping move a customer's issue toward resolution.
25. Principles that help guide responsible decisions when developing or using AI.
26. Related to the networks that inspired a major type of AI architecture.
27. Microsoft's analytics platform bringing together data and analytics workloads.
28. What a customer is waiting for after sending a question or request.

1. Something every customer interaction should have.
2. Microsoft's family of business applications for areas such as CRM and ERP.
3. An AI-powered program designed to have conversations with users.
4. Microsoft's employee experience platform integrated with Microsoft 365 and Teams.
6. What AI does when it creates a new response, image or piece of content.
9. A connected system — in AI, it can refer to a neural one.
10. What AI can do with a large amount of information.
11. Microsoft's cloud-based service for managing devices and applications.
14. How you might describe an issue that needs immediate attention.
15. The process of verifying that a user is who they claim to be.
17. Microsoft's AI assistant — but this time, think of its ability to work across Microsoft 365.
19. What you do when you check back with a customer after an initial interaction.
21. A person who handles customer interactions and helps resolve issues.
23. What great service can do to customer expectations.