AI GRAD PRIX

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Across
  1. 8. The process of verifying that a user is who they claim to be.
  2. 9. Microsoft's analytics platform bringing together data and analytics workloads.
  3. 10. Microsoft's developer platform for hosting and collaborating on code.
  4. 12. What AI does when it identifies patterns from data.
  5. 13. Related to the networks that inspired a major type of AI architecture.
  6. 17. The standard we're aiming for when we go the extra mile.
  7. 19. What you can do when a customer is worried or frustrated.
  8. 20. Microsoft's platform for turning data into reports and visual insights.
  9. 22. What you do when you check back with a customer after an initial interaction.
  10. 24. Microsoft's family of business applications for areas such as CRM and ERP.
  11. 26. What good customer service should understand, manage and ideally exceed.
  12. 27. Microsoft's AI assistant — but this time, think of its ability to work across Microsoft 365.
  13. 28. Someone who doesn't give up before reaching the finish line.
  14. 30. A very useful quality when a customer needs extra time or explanation.
Down
  1. 1. How you might describe an issue that needs immediate attention.
  2. 2. Microsoft's employee experience platform integrated with Microsoft 365 and Teams.
  3. 3. What you ask AI to do when you want the short version of a long text.
  4. 4. What great service can do to customer expectations.
  5. 5. What AI does when it creates a new response, image or piece of content.
  6. 6. Microsoft's digital notebook application.
  7. 7. Something to consider carefully when working with personal or sensitive information.
  8. 11. Microsoft's cloud-based service for managing devices and applications.
  9. 14. Principles that help guide responsible decisions when developing or using AI.
  10. 15. A person who handles customer interactions and helps resolve issues.
  11. 16. What a customer is waiting for after sending a question or request.
  12. 18. Something every customer interaction should have.
  13. 21. An AI-powered program designed to have conversations with users.
  14. 23. Taking responsibility for helping move a customer's issue toward resolution.
  15. 25. What AI can do with a large amount of information.
  16. 29. A connected system — in AI, it can refer to a neural one.