AI Terms

Edit Answers
1234567891011
Across
  1. 2. An animated robot that likes to Bend things.
  2. 4. Wave 5 of AI advancement is often summarized in this three letter acronym.
  3. 5. "______" Touch relies heavily on self-service content and knowledge base resources to guide users through their customer journey.
  4. 7. Similar to Produce at a Grocery store "____" life Should be considered when pruning Knowledge management articles that are no longer relevant.
  5. 9. "_____" Case Deflection is when a Customer goes to log a case and finds an answer as they log the case, canceling logging the case.
  6. 11. "____" Microsoft's Agent used in Bing Searches
Down
  1. 1. A Fictional Company that caused the events in Terminator.
  2. 3. Coupa's Customer facing AI chat agent.
  3. 4. Wave 3 of AI advancement as described by salesforce as a partnership with Humans and AI "____"
  4. 6. The "_____" is a Bio Chip in Cyberpunk 2077 used to transfer your personality
  5. 8. "___"9000 Is the onboard ship assistant in Space Odyssey 2001.
  6. 10. "_____" Case Deflection is when a Customer gets an answer without beginning to log a case through self service channels.