Across
- 3. income the amount of spending after subtracting basic necessities
- 8. group a small group of people discussing or being interviewed about different opinions
- 10. tour a holiday to visit the natural environment while causing no damage
- 11. the variety of animal and plant life in a place
- 15. impacts the effects that tourisms can have on a destination
- 16. when money from travel and tourism has come into a country and then leaves
- 18. customers customers who use products and services of a travel and tourism business
- 20. a travel document permitting a person to enter, leave, or stay in a country
- 21. customers a person within a travel and tourism organization who receives customer service from the organizaton
- 23. rapid transit type of rail transport used in cities to transport large groups quickly
- 24. digital information about a person's appearance that is used to establish their identity
- 25. ease of reaching or moving around a destination
- 29. effect how money spent by tourists in a destination circulates through the local economy
- 30. domestic product a measure to show the size of a country's economy
- 32. receiving areas areas that tourists visit
- 34. management reviewing and improving how well staff members deliver customer service
- 36. and professional development growing and progressing personally and at work
- 37. business external customers returning to visit or use an travel and tourism organization again
- 38. generating areas places that tourists come from
Down
- 1. a place that eco tourists visit on holiday
- 2. park large natural area protected by government
- 4. service standards expected levels of customer service quality
- 5. park major tourists attraction with rides
- 6. structure or balance of a population
- 7. a location visited mainly by leisure tourists
- 9. tourism managing tourism provision with the intention of doing so sustainably
- 12. amount of money a travel and tourism organization gains
- 13. a way in which patterns of travel have developed over time
- 14. grades or marks awarded to travel and tourism providers
- 16. authority government funded organization that provides a service to both the local and visiting population
- 17. basic systems and services that support local people and tourists
- 19. resort requires one payment everything else is provided on site
- 22. satisfaction feeling fulfilled by carrying out a work role
- 26. ongoing performance management dialogue between a staff member and manager
- 27. analyzing the customer service provided by an organization to identify possible improvements
- 28. environment a person's surroundings at work
- 29. research investigating and gathering info about customer's needs, wants, and demands
- 31. answering questions about customer's needs, wants, and demands
- 33. any activity that creates interest in a customer or potential customer
- 35. shopper a market researcher acting as a customer