AIDET/Phone Etiquette

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Across
  1. 2. You MUST check this before giving any info to any persons who are not the patient.
  2. 4. D in AIDET stands for _____________.
  3. 5. I in AIDET stands for ___________.
  4. 9. Who should end the call first?
  5. 11. Before putting a patient on hold you ask for ______.
Down
  1. 1. E in AIDET stands for ____________.
  2. 3. A in AIDET stands for _____________.
  3. 6. T in AIDET stands for ____________.
  4. 7. You MUST verify this before opening a chart.
  5. 8. Improves patient and customer perception of care or service
  6. 10. AIDET decreases _______ (for staff and patients) and increases compliance resulting in better clinical outcomes.