AIDET/PHONE ETIQUETTE QUIZ

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Across
  1. 2. Answer the phone within ____ rings.
  2. 7. You MUST check this before giving any info to any persons who are not the patient.
  3. 8. A in AIDET stands for ________.
  4. 10. Improves patient and customer perception of care or service
  5. 11. T in AIDET stands for ________.
Down
  1. 1. I in AIDET stands for ________.
  2. 3. E in AIDET stands for ________.
  3. 4. D in AIDET stands for ________.
  4. 5. AIDET decreases _________ (for staff and patients) and increases compliance resulting in better clinical outcomes.
  5. 6. ____ before putting a patient on hold or transferring the call.
  6. 9. Who should end the call first?