Alexa Emergency Assist and Care+ Crossword

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Across
  1. 5. If the customer asks how to update their emergency address, where can you find the script to read to them?
  2. 7. When the customer or Specialist hears an emergency, like glass breaking, what word will they add to the dispatch script?
  3. 8. Who can you send the call to if the customer doesn't know their address and is requesting dispatch?
  4. 9. What type of service is Alexa Emergency Assist and Care+?
  5. 12. Other than for Ring alarm dispatches, Specialists will not offer this during the dispatch call.
Down
  1. 1. What is the name of the alarm received when the customer puts their Alexa in away mode and an activation is received?
  2. 2. True or False? You will have to two-way toggle on these accounts.
  3. 3. What should you offer authorities if they decline dispatch?
  4. 4. What icon is used if the location doesn't match the site address?
  5. 6. True or False? There can be more than one customer listed on an account.
  6. 10. Where will Specialists view the GPS information for this skillset?
  7. 11. Is this an alarm?