Across
- 2. What button do we click to add in address of where member is going?
- 4. Where do I find my schedule?
- 5. What does the LOS of TNA stand for?
- 6. What LOS must a trip be set to in order to take Lyft?
- 8. What aux must we be in to receive calls?
- 10. We are allowed a total of 10 minutes in this aux each day.
- 12. Where do we punch in/out?
- 18. Where do we check for days' notice?
- 19. What does PTO stand for?
- 20. Where do we answer incoming calls?
- 21. What do we do at the end of every call before saving a new trip?
- 22. What app is my work email?
- 23. Where do we enter notes for the MSC/Leadership to see?
- 25. Where would an authorized user be noted at on member's account?
- 26. What kind of trip is the appt time of 2359 used for?
- 28. We must book two one way trips for this type of trip.
- 30. Where do we request assistance while on calls when needed?
Down
- 1. Where do we transfer calls with LOS of GVA, ALS, BLS, SEC?
- 3. What button do we click to start a new trip?
- 5. Where do we place notes for driver?
- 7. What do we push to generate trip # after booking a new trip?
- 9. We must verify it in full, including city, state, & zip code.
- 11. What button do we click to add another stop for member in same trip?
- 13. What do we need to first verify before handling a member's trip?
- 14. What do we leave at the very end of our trip remarks?
- 15. Who verifies the address window for Lyft trips?
- 16. What button do we click to dispatch next leg of Lyft trip?
- 17. What do we type in Protocol Bot to exit out of a plan & get back to main menu?
- 19. This is the LOS for wheelchair bound individuals.
- 20. Do we request PTO before/after STO has been approved?
- 24. What does STO stand for?
- 27. What button do we click to generate the LOS?
- 29. How many points of HIPAA should we verify when in doubt?