Across
- 1. , This tab is used to provide a customer with a credit on their current bill
- 3. , This Tab is used to review documentation from a previous agent
- 5. , Tab used to send how-to guides to customers via email
- 7. , System used to aux out for scheduled breaks
- 8. , System used to check scheduled breaks and lunches
- 10. , Transfering a number from one company to the next
- 11. , Carrier used to provide international roaming option
- 12. , System used to access customers' accounts
- 13. , Tab used to track an order delivery through the USPS website
Down
- 2. , Finance plan for phones for qualifying customers
- 4. , Best Company to work for!
- 6. , Activation, or deletion of features and equipment
- 9. , System used to clock in and out from lunch/beginning and end of day
- 13. , This is sent to the customer to authenticate them in order to set up a security passcode