All things Accredo

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Across
  1. 4. To remove un-necessary calls through self-service
  2. 5. Extra time off providein 2020 for a day of ___
  3. 7. Most recent true gene therapy approval
  4. 9. One of hte first programs under Evernorth branding from Freedom
  5. 10. Accredo's methodology for developing technical products
  6. 12. Necessary evil of our virtual existence
  7. 13. AKA as "Refill by Text"
  8. 14. Tool to help MDOs find their way
  9. 16. To B2G or to B4G, that is the question with generic ___
Down
  1. 1. Sorry, I was on double ___
  2. 2. MPR and PDC measure me
  3. 3. New client that could make us weep like a willow
  4. 6. Unfortunate annual challenge for the IG Team -- don't forget to donate!
  5. 8. Accreditation we currently seek
  6. 11. "Expanding" category of medications requiring certification
  7. 15. Ever-onward! Ever-upward! ___