Across
- 1. Given a flower, asked for money
- 3. Talking more than listening
- 4. Connection and emotion based listening style
- 9. removing negativity from proposals
- 13. an obstacle to identifying resolutions
- 16. Efficiency listening style
- 17. something that needs to be recognized and understood in mediation
- 18. Equal denial to all parties of a resource so that no one wins
- 19. Being excessively concerned about reactions of others
Down
- 2. Avoiding comments you don’t want to hear
- 5. Writing that precludes the possibility of different interpretations
- 6. a mistaken assumption
- 7. A process of resolving disputes with an impartial third party that renders a decision
- 8. problem-solvers that develop multiple options to choose from
- 10. A process of resolving disputes with the help of a neutral third party where parties get a say in the outcome
- 11. Finding joint gains for all parties
- 12. changing the conceptualization of a conflict to make it easier to communicate more effectively
- 13. strategy that makes it less likely you are to make a wise decision
- 14. Someone not blind to the negatives and uses them to optimize what is possible
- 15. non-adjudication dispute resolution