Amazon

3. Proper call opening when customer sees/hears an emergency and requests dispatch
8. The GPS Portal used for Amazon on the Go
9. What should you offer authorities if they decline to dispatch
11. What outcome prompt is followed when customer states "testing"
13. If the customers states they want to change their address where can we find the response
14. Do we authorize forced entry
15. What button is used to confirm the address is valid

1. What is one word that is considered restricted terminology
2. Who can we send the call to if the customer doesn't know their address and are requesting dispatch
4. Proper call opening when customer is unsure of what happened or hears any alarm sounding
5. What icon is used the location doesn't match the site address
6. Additional piece of information to obtain when emergency assistance is requested on a Smart Alert activation
7. What is one device Care+ customers can use to request help
10. Activation received when customers place the Alexa on "Away Mode"
12. How many times can you use the unsure if dispatch is needed outcome prompt