Across
- 1. / Dev's name for a Kindle (K8)
- 3. / In 2009, Amazon.com bought popular online shoe retailer _______.com in an all-stock deal worth about $1.2 billion.
- 5. / Dev's name for a Kindle Fire HDX (2013)
- 8. / Storage for your Kindle Library.
- 10. / Is a membership program that offers unlimited express shipping.
- 11. / What was Amazon.com was almost called?
- 14. / In 2014, Amazon launched a feature called "_____________" that allows customers to place a bid to 3rd party sellers, rather than buy outright. However, unlike eBay, the feature is not an auction but rather a one-to-one bid where the customer haggles privately with the seller.
- 15. / NRR, AHT, ACW, ect.
- 16. / Dev's name for a Kindle Paperwhite 1st Gen
- 19. / An observed incident of a lightning flash in the atmosphere or to the ground.
- 20. / Annual end of the year party?
- 21. / Dev's name for a Kindle Fire HDX 8.9" (2013)
- 22. / Extended Warranty for Kindle K2, DX, K3, K5, K7, Kindle Fire 2nd Generation (K9), and Kindle Fire HD 8.9" (K10).
- 23. / Is a game about placing blocks and going on adventures.
- 27. / Dev's name for a Kindle DX 2nd Gen
- 29. / Dev's name for a Kindle Keyboard
- 30. / Automatically synchronizes bookmarks, annotations, and most recent page read.
- 31. / What is the name of the food market where PSC Employee's can get snacks and drinks while working?
- 32. / What's ________ is not to evolve.
- 33. / An item that Amazon ships that is not sold by Amazon.
- 35. / Dev's name for a Kindle Fire 2nd Gen
- 36. / When you start your shift you read your emails and _____.
- 38. / In developmental stages the 1st Kindle was named “_____” after a character in The Diamond Age by Neal Stephenson.
- 40. / 0.00% NRR and most Yeses, Muzo will be reward you with?
- 43. / Amazon's site went down for ________ minutes and the company missed sales of nearly $5.7 million.
- 44. / PSC's Sr. Site Leader.
- 49. / Amazon's ________________ program offers a discounted price on an item (usually sold in bulk), free shipping on every shipment, and automatic shipment of the item every one, two, three, or six months.
- 54. / A bulk content management system used by institutions.
- 56. / Conveyor belts that transport items through Amazon’s fulfillment centers move at about?
- 58. / Dev's name for a Kindle Fire HD (2013)
- 60. / Extended Warranty for Kindle Fire HDX 8.9.
- 61. / BOLT and Tech Support CS Operations Manager.
- 62. / Dev's name for a Kindle DX
- 63. / Customers have the chance to respond to Customer Service after every single contact they have with Amazon.com.
- 64. / Since June 19, 2000, Amazon's logotype has featured a curved arrow leading from A to Z, representing that the company carries every product from A to Z, with the arrow shaped like a ______?
- 66. / Hard work Data Mining may lead you to a ______?
- 67. / Is a wireless display feature for movies, TV shows, ect.
- 68. / Are a great way for people to keep track of things they would like to buy later or receive as gifts from others.
- 70. / In 1999, ____ magazine named Bezos the Person of the Year, recognizing the company's success in popularizing online shopping.
- 73. / This status is used to place a ticket into a holding period.
- 74. / Is Amazon.com's division that develops television shows, movies and comics from online submissions and crowd-sourced feedback.
- 77. / Fire HD Kids Edition
- 79. / To help ease the burden on its warehouse workers, Amazon now uses ______ to assist in retrieving items.
- 82. / Provides unlimited, ad-free access to hundreds of Prime Playlists, Prime Stations, and more.
- 84. / It's not an ___________ if you know it's going to work.
- 89. / Dev's name for a Kindle (7th Gen 2014)
- 90. / The semi-final step in resolving a trouble ticket.
- 93. / Road _________ is the name of Jeff Bezos' biological fathers bike shop.
- 94. / There was one more name Amazon.com was almost called?
- 97. / Taco Tuesday Master.
- 98. / Dev's name for a Kindle Fire HD 1st Gen
- 99. / Amazon holds a patent on 1-Click buying, and licenses it to ______.
- 100. / Dev's name for a Kindle Keyboard 2nd Gen
- 101. / ______.com is a seller and producer of spoken audio entertainment, information, and educational programming on the Internet.
Down
- 2. / The historical definition of a carriage drawn by three horses, two abreast and one leader.
- 4. / Yummy food brought you by your Fun Team and fellow CSA's.
- 6. / Dev's name for Kindle Fire 1st Gen
- 7. / Dev's name for a Fire HDX 8.9 (2014 Edition)
- 8. / Kindle Paperwhite (2012)
- 9. / The final step in resolving a trouble ticket.
- 10. / Dev's name for a Kindle Paperwhite 2nd Gen (2013)
- 12. / The quintessential example of Amazon's frugality was the wooden ______?
- 13. / Allows Amazon to donate 0.5% of the sale price to a selected charity as its sponsor.
- 17. / Pick a number and you may get lucky and get out of work.
- 18. / Amazon.com saw losses of $______ billion in its early years and didn't report a profit until the last quarter of 2001.
- 24. / A grocery service offering perishable and nonperishable foods.
- 25. / Dev's name for a Kindle Voyage (2014)
- 26. / The first book sold on Amazon was?
- 28. / Bolt's Bearded Salesman/Musician.
- 29. / Extended Warranty for Kindle (K4 / K8), Kindle Fire 1st Generation (K6), Kindle Fire HD 7" (K9HD), Pinot, Arial, Aston, Thor, and Soho.
- 31. / The initial status of a ticket when submitted to the system.
- 33. / Is a monthly content subscription service that offers a variety of children's books, videos, and apps.
- 34. / Dev's name for a Kindle Touch
- 37. / Is a community for readers that allows you to connect with friends or other community members.
- 39. / Dev's name for a Fire HD 6 (2014)
- 41. / Dev's name for a Kindle (K4)
- 42. Covey / Who Was Key To Amazon.com's Success & Died in 2013.
- 45. / When you register your Kindle for the 1st time you get a free 6 month subscription to _____________?
- 46. / Is a subscription that allows you unlimited access to thousands of e-books.
- 47. / Amazon began in the garage of founder Jeff Bezos’s home in "______________", Washington.
- 48. / When you need a blurb, policy, form, ect you use the ___________.
- 49. / Sponsored Screen savers on Kindles/Fires.
- 50. / The last day of the week rewards you with cold beverage from a cart.
- 51. / The most popular game on Facebook, with 46 million average monthly users.
- 52. / Is a feature available that allows customers to video chat with an Amazon Tech Advisors.
- 53. / Customers can watch movies and TV shows from Amazon Instant Video.
- 55. / A website that allows collaborative editing of its content and structure by its users.
- 57. / Intensive Pay
- 58. / A guide for creating Leads, Accounts, Opportunities, and Quotes.
- 59. / Login, Sch, and Team Name.
- 65. / This indicates the resolver is scoping the ticket and deciding if they are able to help you.
- 69. / Amazon Employee Internal Resource Website.
- 71. / In 2012, Amazon announced the launch of ____.com for buying green products, including groceries, household items, and apparel.
- 72. / In __________ 2007, Amazon launched Amazon Kindle, an e-book reader which downloads content over "Whispernet", via Sprint's EV-DO wireless network.
- 74. / Is a daily deal service launched in June 2011 in Boise, Idaho and as of 2013, Amazon Local offers daily deals to over 100 regions in 36 U.S. States.
- 75. / On March 22, 2011, Amazon launched the Amazon Appstore for _______ devices and the service was made available in over 200 countries.
- 76. / A ticket should be set to this status as soon as a resolver begins to work on resolving the ticket.
- 78. / Bized and Kindle Tech Support CSM?
- 80. / In Amazon’s early days a ____ would ring in the office every time someone made a purchase.
- 81. / Amazon.com may account for around a ____ of all U.S. e commerce sales.
- 83. / A wireless standard that allows two devices to connect to each other.
- 85. / Was a one-time circus performer.
- 86. / Dev's name for a Fire HD 7 (2014)
- 87. / Allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues.
- 88. / Bolt's Instigator.
- 91. / Sold for 99 cents and crashed Amazon's servers?
- 92. / When you need to find the answers to your technical questions or answer other users' questions you go to _____?
- 95. / Twitter is an online social networking service that enables users to send and read short 140-character messages called "_______”.
- 96. / Dev's name for a Kindle Fire HD 8.9"