Across
- 2. Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun.
- 3. Leaders expect and require innovation and invention from their teams and always find ways to simplify.
- 8. Leaders listen attentively, speak candidly, and treat others respectfully.
- 9. Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job."
- 11. Leaders raise the performance bar with every hire and promotion.
- 12. There are no extra points for growing headcount, budget size, or fixed expense.
- 14. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
- 15. Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion.
Down
- 1. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- 4. Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
- 5. Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting.
- 6. Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ.
- 7. We started in a garage, but we're not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Leaders create more than they consume and always leave things better than how they found them.
- 10. Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
- 13. They think differently and look around corners for ways to serve customers.