Ambivalent Feelings in Stakeholders

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Across
  1. 4. What people might turn to that have served them well in the past
  2. 6. Change leaders need to create an environment that welcomes _____
  3. 9. Ambivalence can be caused by _____
  4. 11. More defensive responses to change can include____
  5. 13. Being more likely to remember attitude-consistent rather than inconsistent data
  6. 15. People deny in the form of _____ geared to support and strengthen oneʻs position
  7. 17. Change leaders should ___ for information that may be helpful in achieving the change
  8. 21. People protect their attitudes by employing a variety of _____
Down
  1. 1. Change leaders should ___ on helping people making sense of the proposed changes
  2. 2. Employees are likely to have these feelings about change
  3. 3. Change leaders should constructively ____ ambivalence
  4. 5. _____ can be useful
  5. 7. Change leaders should create conditions will increase the likelihood that people will ___ their concerns
  6. 8. Actively seeking out confirming information and avoiding disconfirming data
  7. 10. Stems from ambivalence
  8. 12. More defensive responses to change can include____
  9. 14. More defensive responses to change can include____
  10. 16. Change leaders should not interpret mixed feelings as _____
  11. 18. More defensive responses to change can include____
  12. 19. Leaders who deal with ambivalence
  13. 20. Change leaders should sort out what _____ are needed