American Customer Care

2. This depicts the call center agent’s work, i.e.,“available”, “unavailable”, etc.
5. You might receive this if have done a good job.
6. We moved into our new building in ____________ of 2017.
10. What business used to be in ACC's current location? _______ Hill
11. Where is ACC's main office located?
12. FAW stands for Fun At ________.
13. When we all get to together to discuss something.
14. Bernie is our __________.
16. What is the most important part of ACC? (Hint: it's you!)
17. A measure of how busy an agent will be in a given period.
19. What do emails and calls get routed and held through.
20. What is the name of the type of bonus you get when convincing friends to work at ACC?

1. A person in a call center who provides additional support and technical knowledge to agents.
3. AAC stands for Agent __________ Committee.
4. An individual at a call center who is appointed for answering customer calls.
7. Our recruiting website is __________reimagined.com.
8. __________Response is a division of American Customer Care.
9. ABM stands for American Building _________.
12. Which program currently has the website www.deergear.com Legendary ___________
15. When we all bring food for everyone to eat.
18. Aside from letters, what is the main icon on the ACC logo?