AMP Loans

5. What can we do if the customer has a discharge and is facing financial hardship or an AMP Processing Error has occurred?
6. When a customer is not getting enough funds from a discharge to complete settlement, this is known as?
9. If a customer is going through something causing long term issues with making repayments, what team is correct to refer to?
10. Home loan with "no frills", least amount of features and lower rates.
11. Missed repayments will first be attempted to be taken from available _____?
14. What system do you use to lodge an offset linkage change?
15. When a customer is not paying off principal, they are on ____ ____?
16. This sub-account is mandatory to have when a customer has a Master Limit.
18. What is an indicative way of finding out if there is a break cost?
21. If a customer has trouble making repayments but this will only last 1-2 repayments, which team should we refer to?
22. System used to raise escalations for urgent discharges or when errors have been made.
23. Guarantee of a specific rate for up to 90 days.
24. What must we say when discussing repayment amounts and interest rates?

1. Where can we check the customer's history of the loan, whether repayments have been made on time and how much redraw was at particular interest debit dates?
2. Home loan package which incurs $6 monthly fee per offset linked.
3. System used for locating details of a valuation.
4. Home loan package that allows for variations of splits with no $299 variation cost.
7. Type of valuation which is computer generated and requires no physical inspection.
8. When a loan is coming to an end, it is...?
12. What kind of trigger is it when a customer is asking for home loan statements?
13. System used by our solicitors to create cases for discharges.
14. What may happen to a loan if it is fixed and being "broken" i.e. discharged, or an excess of $10,000 is deposited?
17. What must you click after heading to SNOW to look up an existing escalation?
19. Everyday account that when linked to an eligible loan can help reduce interest charged.
20. Pre-approved loan for 5-10 years which allows restructuring of sub-accounts as often as required up to a certain amount.