Across
- 7. waste
- 9. Step 1 in the 8 step problem solving process is to ____________ the problem
- 10. an example of visual management is the __________ board
- 11. A graphical tool for ranking causes of problems from most significant to least is a ______________ chart
- 12. The maximum amount a process, machine, or system can produce
- 14. the slowest step in a process affecting continuous flow.
- 16. a system to stop and notify management and other workers of a quality process problem
- 20. The director of ADOT
- 24. gathering a list of ideas to solve a problem. all ideas accepted
- 25. __________ of the customer is the collective insight into customers needs, wants and preferences gained through direct and indirect questioning
- 26. Speak with __________
- 27. A series of activities that collectively accomplish a distinct objective
- 29. if a problem on the problem register is out of our scope or control you need to __________________
- 30. Part of ________________ is creating the vision, telling the story, reinforcing the culture
- 31. the boundary limits to which a process, project or problem is implemented or addressed
- 33. MVD Director
- 36. The state of Arizona's intentional, results driven approach for doing the work of state government where every employee reflects daily on how they did, finds the waste and decides how to do better going forward with sustainable progress.
- 37. Giving employees more responsibility, authority, and accountability for effecting the daily processes and improvements within their purview
Down
- 1. any activity that improves an output or service to align with customers needs and expectations
- 2. a measure of excellence or state of being free from deficiencies
- 3. A cause and effect diagram, usually using the 5Ms
- 4. verb make change for the better
- 5. to get to the root cause of a problem you need to ask __________ over and over
- 6. Based on facts break down the problem by asking how, when, where, who and how often to get to the _____________ problem
- 8. creating products or processes that must be revised or changed
- 13. Root Cause ________________
- 15. One part of one of the 3 non-negotiable truths that guide our behavior
- 17. Anyone who uses your product or service
- 18. the actions taken to reduce or eliminate the root causes of problems that are preventing you from reaching your goals
- 19. keep solutions from rolling back to the previous condition
- 21. The darth vader of MVD
- 22. Team huddle meetings typically occur on a daily or weekly ___________________
- 23. Discussion between managers and staff for the purpose of developing employees
- 28. Step 1 in the 5s process
- 32. 8 step problem solving
- 34. When working through the 8 step problem solving on a PSW there should be some ________ plans assigned.
- 35. the place where the value is, where the work is done
- 38. A _______ system is designed to deliver outputs or services when the customer requires. Make to order