Across
- 4. The people who purchase goods and services from a business, expecting high quality at competitive prices.
- 8. The price charged or paid for the use of money that has been deposited or borrowed.
- 9. Factors which the business has some degree of control.
- 10. _____________ issues relating to the growing use of tools, techniques or systems by businesses to solve problems or serve a purpose.
- 14. _______ environment surrounding conditions in which the business operates.
- 15. Business _______ are organisations that support businesses through the provision of training and education programs, advice and information.
- 18. Refers to the economic, environmental and social performance of a business.
- 19. The effect of hi-tech communications, lower transport costs and unrestricted trade and financial flows turning the whole world into a single market, producing a more integrated global economic system.
- 20. A type of environment which contains factors which the business has little control.
Down
- 1. ______ environment. The broad conditions and trends in the economy and society within which a business operates.
- 2. Those businesses or individuals that supply the materials and other resources that the business needs to conduct its operations.
- 3. The range of suppliers from which the business purchases materials and resources.
- 5. The percentage of income, or the value of a good, service or asset, paid as tax.
- 6. Groups of people who attempt to directly influence or persuade a business to adopt particular policies or procedures.
- 7. Organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and working conditions.
- 11. _______________ lobby groups.Special interest groups that promote environmental issues to the public, government and businesses.
- 12. _______ conditions. The set of influences that relate to economic activity.
- 13. Other businesses or individuals who offer rival, or competing, goods and services to the ones offered by the business.
- 16. The practice of moving some of a business’ processes or services to the same or another business located overseas.
- 17. _______ advantage is the ability of a business to develop strategies that ensure it has an “edge” over competitors.
- 21. A type of environment which contains specific outside stakeholders with whom the business interacts in conducting business.