APCO Customer Service Center Crossword

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Across
  1. 1. A reason for the $40.00 account establishment charge to be waived on a customer’s account.
  2. 5. An action used to hold an order in CSS.
  3. 9. Contact A notification that immediately appears when retrieving a customer’s account.
  4. 11. When customers choice the option to receive their billing statements via e-mail
  5. 13. A $75.00 fee that is charged to a customer’s account.
  6. 15. A way to monitor you daily usage.
  7. 16. A residential and commercial product used to help with security.
  8. 17. Charge A $40.00 fee that is billed to a customer.
  9. 18. Thank you for calling Customer Service.
  10. 20. A requirement when new service is being connected at a new home.
Down
  1. 2. Extending a bill past the due date.
  2. 3. A convenient way for customers to pay their bill with a debit/credit card with a $2.25 service fee.
  3. 4. A program that allows customers to pay their bill on the fifth of the month
  4. 6. Mrs. Brown, I can assure you that we value you as a customer and we will get your services back on.
  5. 7. Inactive, Active, CNP, Inactive Off, Removed.
  6. 8. The acronym for CSS
  7. 9. One of the exceptions for making a payment arrangement outside the CSS date.
  8. 10. A result showing No deposit required.
  9. 12. Equipment used 24-hours a day to avoid a loss of life.
  10. 14. A levelized program where the amount can fluctuate.
  11. 19. Meter Service order that are completed from 8 am to 8pm Monday through Friday.