Across
- 2. I can't get no...
- 4. We bring__to complexity
- 6. Bala Viswanathan
- 8. Average of the call evaluation score.
- 11. Rating that you receive from the caller.
- 13. The time spent on a call
- 14. Average of the time the caller is placed on...
- 16. We think, act and feel like an...
- 17. Ensuring the security of sensitive info
- 18. Combination of hold time and ACW
- 19. Daily Meeting
Down
- 1. You must meet your
- 3. A way we communicate
- 5. Three Aptia values are specialist, responsive and...
- 7. Case Categories
- 9. Average of the time spent in after call work.
- 10. A rating the caller provides of hoping they would refer someone to Aptia
- 12. Sticking to your schedule
- 13. One out of 3 LOB's
- 15. Something everyone needs to use to find helpful info