arc

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Across
  1. 3. A single USB-A (ERGboard) or USB-C (NuBoard) output port
  2. 4. a semi-internal facing environment used by Pryor when manufacturing ARC Kiosks.
  3. 9. a device management company with two main products
  4. 11. Older router
  5. 12. A website for external facing customers to view analytics and modify brand configurations
  6. 14. ERGboard
  7. 15. An internal facing website that allows CIS employees to modify kiosks and brands, run tasks, and view information about QA and Production kiosks
  8. 18. A set of tests designed to replicate realistic scenarios and failures (Charge tests, e-fuse tripping, over-temperature and recovery events, attach/detach, etc.) to make sure everything works as expected on new hardware/firmware releases.
  9. 19. ARC
  10. 22. Button that determines which mode the board is in (tower, ARC2 Front of House tower, etc)
  11. 26. Older charging board for Lime and ARC kiosks that uses USB-A ports.
  12. 27. Used to create an identical software copy of a kiosk version that can then be used for new kiosks being manufactured. Documentation
  13. 29. the api that allows the software to interact with the boards (ERG or NuBoard)
  14. 32. Some devices charge via cradle (sometimes called a dock or charging station), a type of base that you would slide a battery or device into for charging.
  15. 34. The software installed on kiosks that the customers interact with
  16. 35. the part of a 24 or 48 bay that holds the Mitac/Onlogic, Touch screen, Router and the WatchDog board
  17. 37. The CIS team in charge of maintaining kiosks in the field
  18. 41. a bay that holds 1 device with a cable in it to charge the device
  19. 43. The project responsible for the KCP
  20. 46. The main support team for ARC. First people to deal with client issues
  21. 47. Switches that determine which board is located where
  22. 49. An embedded computer within the kiosks running Ubuntu
  23. 50. A test that tracks out how quickly a device can be charged on ARC hardware, capturing the time to 85% since many batteries lower their current around that mark to protect itself. The test generates an amp report all the way to 100% to analyze its behavior over the duration.
  24. 51. The firmware on the individual charging chips of a NuBoard
  25. 52. a device used to manage and track user devices
  26. 53. Performs a reboot under various conditions (tasks, scanner failure, network failure)
  27. 54. A Java and Bash script that push information onto the database in bulk
  28. 56. A generic term for either NuBoard or ERGboard. Mostly used to refer to older ERGboards
  29. 57. The board in the kiosk that is running the ERG/NuBoard watchdog process. The watchdog has to be “stroked” (sent a message indicating Kiosk PC is OK) or it “bites” (turns off power).
Down
  1. 1. an external facing environment that affects customers
  2. 2. a QR code reader within the kiosk
  3. 5. A report that is generated by the boards that reports the current and voltage in 60 second intervals.
  4. 6. 24 and 48 bay kiosks with larger lockers than 8-bays.
  5. 7. The Canadian manufacturer of the physical kiosks
  6. 8. Identifier for Walmart Canada and Sam’s Club employees
  7. 10. Newer router that we now use
  8. 13. See Middleware
  9. 16. The CIS team in charge of responding to customer requests
  10. 17. Stands for Asset Recharge Center. A device management solution that consists of a kiosk and software that tracks the devices and who has taken them
  11. 20. An API that handles backend interactions for kiosk frontends
  12. 21. A single location that a kiosk must be connected to
  13. 23. The process where a kiosk is associated with a serial number and a site
  14. 24. a job that can be run on a kiosk
  15. 25. Our newer model of charging board that uses USB-C
  16. 28. The project by the development and product to rewrite the software from the ground up
  17. 30. the mechanical way to open a locked locker. Either a pull tab (the older lock) or a flip lever (newer locks)
  18. 31. The latest of the 3 types of the computers that we’re running in the field. Known for it’s orange color
  19. 33. a 24 locker unit that is added to either the left, right, or both sides of a base unit for a 24 or 48 bay
  20. 36. an internal facing environment for testing
  21. 38. Sometimes called a cup, some devices have chargers that come with a latch or clamp system that secure a charge to the device. These can have contact pads or more standard cable types such as USB.
  22. 39. Tower kiosks (8 bays) with small lockers.
  23. 40. Lime
  24. 41. A consumer facing kiosk that allows shoppers to securely charge their devices
  25. 42. The CIS team in charge of developing the hardware and software of the kiosks
  26. 44. A screen meant for managers that allows them to do basic device management such as opening lockers, clearing small issues, register devices, and register users
  27. 45. The charging parts that the device was provided with or are listed by the manufacturer as a recommended method of charging.
  28. 48. A screen that is meant only for CIS employees/techs that allows them to test various features, unbootstrap the kiosk, and put it in and out of service
  29. 55. An individual customer’s settings and kiosk configurations