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Across
  1. 4. This question MUST be asked in every potential gas emergency situation
  2. 6. The amount of practices that make up the FISH! philosophy
  3. 7. This charge changes twice in a 12 month period
  4. 8. This person is the Senior Vice President of Customer Services at Duke Energy
  5. 9. The name of the open aire market in the FISH! video
Down
  1. 1. In order to qualify as this the individual must have an active account and twelve months of good pay history with Piedmont Natural Gas
  2. 2. This may be billed as a courtesy to our new customers but if unpaid subjects the service to disconnection
  3. 3. This is the acronym for Product understanding
  4. 5. When an account has a past due balance you are REQUIRED to do this
  5. 10. This is the acronym for Service experience