Aria Categories

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Across
  1. 2. Should be used when sending troubleshooting steps to the customers (Resolution 1)
  2. 5. Aria keeps showing Setup Active (Issue Level 2)
  3. 7. Label we should use when using the Replacement Tool for In-Warranty cases
  4. 8. Error message shown when the Aria detects overweight (Issue Level 2)
  5. 11. Fitbit Connect shows that there is no network available (Issue Level 2)
  6. 12. No networks are visible during the setup process after getting a new internet provider (Issue Level 2)
  7. 13. Message received when the network has a MAC filtering (Issue Level 2)
  8. 14. Aria keeps showing step on, step off (Issue Level 2)
  9. 15. Aria is not sending information to the account and all the requirements are correct (Issue Level 2)
Down
  1. 1. Label we use when a coupon code is provided to the customer (Resolution 1)
  2. 3. Used when we cannot pair a tracker through a mobile device (Issue Level 2)
  3. 4. Used when trackers are not syncing through a mobile device (Issue level 2)
  4. 6. We asked for information to clarify the issue (Resolution 1)
  5. 9. Message we see when the password is incorrect and the network has been changed
  6. 10. Use it when customer is reporting general setup issues (Issue level 2)