ASD RECOVERY

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Across
  1. 3. : The "system of record" for all customer information and where most ASD work takes place
  2. 5. : Section on the case page where you can find documents such as the contract, drivers license, voided checks
  3. 10. : Payment ..... one of the most used portals in Jira, for finance-related requests like fee waivers or payment applications
  4. 11. : A payment plan of 30% or above of the original contractual amount gets the account out of what...
  5. 14. : This is drafted once approved for arbitration - this is stage of the arbitration process that the Recovery Group handles if an account is approved
  6. 16. : How many days should cases be worked?
  7. 17. : The duration of the Intro to Recovery Sequence (days)
  8. 18. : The ASD tier that accounts move to after 10 days of no engagement/cure payment following a contract breach
  9. 22. : A payment method that can be used for a one-time debit or, in some cases, a credit card payment
  10. 23. : This must be filled out anytime you work an account
  11. 24. : The Service Level Agreement (SLA) for customer responses (days)
  12. 26. : Acronym for the case queue substatus status reps should prioritize first each day
  13. 28. : The ticketing system used to request help when technical difficulties arise or when the Finance team needs to complete tasks
Down
  1. 1. : The page on Salesforce you will primarily be working out of
  2. 2. : The leverage the Recovery Group has that Customer Service does not
  3. 4. : Recovery Arb Manager!
  4. 6. : Recovery & Arb Sr. Manager
  5. 7. : The application where inbound calls are always the number one priority
  6. 8. : Most important soft skill to have
  7. 9. : A badge/alert indicating an account can no longer be worked by Forward as it was placed to an external agency
  8. 12. : What type of liability the customer becomes responsible for once they have violated or breached the contract
  9. 13. : Where you would see any active bank transactions
  10. 15. : A tier in the ASD Department that handles accounts Post-Contract Breach after Recovery
  11. 19. : A recovery manager!
  12. 20. : Where you can see your performance stack-ranked against the Team
  13. 21. : Acronym of the tier of the ASD that handles accounts Pre-Contract Breach
  14. 25. : Occurs with 4 consecutive Insufficient Funds returns or 1 Blocked/Stopped Payment
  15. 27. : Acronym for the department that comes in when a customer's revenue declines