Across
- 3. Advisors will offer Bill Me Later if the customer asks, as long as they have a CDMA DUP offer in the VAT.
- 6. Blocked Numbers on Jitterbug Flip2
- 7. Lively Mobile/Lively Mobile Plus Device Retail Activation
- 9. Jitterbug Smart2 Activation Screen Steps
- 13. (888)-382-1222. At the request of the customer, Lively Advisors are able to add a Jitterbug phone number to the National Do Not Call Registry.
- 14. Some Lively customers are able to increase the font size on their handsets via a pre-installed application
- 15. Complete a Change Order with Provisioning
- 16. What are the Jitterbug Smart3 Specifications?
- 17. Warranty Replacement Process, PHONES
- 18. Blocked Numbers on Jitterbug Flip2
- 19. Blocked Numbers shows phone numbers that the customer has blocked from calling. When user blocks a number: the phone will not ring, texts will not be received, and calls will go directly to voicemail.
- 20. Battery Troubleshooting
Down
- 1. Troubleshooting a Number Porting issue
- 2. Clear Missed Call Notifications on Jitterbug Flip2
- 4. If a Jitterbug handset customer is on Health and Safety (H&S) or Go Plan and requests to port-in a number, follow the steps below before completing the port-in request
- 5. A Factory Data Reset removes all personal data from the device. Only instruct the customer to perform a Factory Data Reset
- 6. Adding, Disconnecting, and Reconnecting Billable Services and Features
- 8. HRO orders are evaluated and fulfilled by an actual agent
- 10. Ordering a pre-activated handset/device in CostGuard
- 11. Reconnect Paperless Billing
- 12. CDMA Device Upgrade Program
- 15. Warranty Replacement Process, LM PLUS
- 17. One-Time Credit Card E-Payment/ Updating Expiration Date or Address
- 19. if they are Secondhand Safety Device Activation Process is for potential new customers or existing customers who wish to activate a previously owned device