Across
- 5. This change model emphasizes individual change within the organisational context.
- 8. Examples of ___ include statements such as "If situation X occurs, then I will perform behavior Y."
- 9. A determinant of success and achievement, characterized by perseverance and passion for long-term goals.
- 10. This element in the SCARF model refers to the degree of control over one's actions and decisions.
- 11. When we choose to think about our emotions and the situation, we force ourselves to move to the ___ of the brain.
- 12. Being able to pick up verbal and non-verbal cues is an example of ___
Down
- 1. Daniel Goleman has identified self-awareness as being made up of emotional awareness, accurate self-assessment and ___.
- 2. Our capacity to control and modify our disruptive emotions and impulses and be able to adapt
- 3. The first step towards understanding emotions is to become ___ of them.
- 4. The four key skills/attributes underlying emotional intelligence are perceive, reason, understand, and ___.
- 6. Adjusting hierarchy, departments, or job roles for increased efficiency and flexibility is ___change.
- 7. When we feel overwhelmed, our thinking moves to the ___ in our brain.