Across
- 1. Equipment Screen / screen that we would obtain or input the IMEI
- 6. / website that we would provide to T-Mobile customers
- 9. Screen / screen that we would obtain the mobile number of the claimed device
- 10. Authorization / issue generated when we need to speak to the account holder to authorize the claim
- 11. Verification / issue used to verify insurance coverage; will generate when no enrollment is on the date of loss
- 12. / name of the cust that the account is under
- 13. / second level review
- 14. Verification / issue manually inputed when we need to speak to the user of the phone to obtain details of the incident
- 15. Insurable Interest / reason for denial if no activation call was made on the phone prior to enrollment
- 17. / liquid damage over time
- 19. / reason of denial if the owner of the phone gave permission to another, who then stole the device
- 20. Number / name of the issue when the IMEI
Down
- 1. / reason of denial if authorities currently have possession of the device.
- 2. / T-Mobile coverage that is payed post-paid
- 3. / T-Mobile coverage that is payed pre-paid
- 4. Verification / issue that generates when the cust states that the claimed phone is different than the enrolled phone
- 5. Screen / name of the screen in which you would obtain the email from the customer
- 6. / reason of denial when the customer provides a lie about a material fact, pertaining to the claim
- 7. Intent / when the owner of the device intentionally damages the device.
- 8. of Loss / document needed to verify claim information
- 16. Review / first level review
- 18. / first level review documentation, will take 1-2 bus days
- 19. Screen / screen that the POL would generate on a claim