Across
- 4. (ATS) Site of the original ATS store location.
- 6. (ATS) The A in ATS originally stood for this.
- 9. (ATS)What does the R stand for in KFR?
- 12. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
- 13. (Company Slogan)Think Different
- 15. (ATS) The name of Keith Moore's Turtle.
- 16. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
- 17. (Famous Quotes) I find that the harder I work, the more luck I seem to have
- 20. (Company Slogan)There is no substitute
- 22. (Famous Quotes) Your most unhappy customers are your greatest source of learning
- 24. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
- 26. (ATS) Keith Moore's other name for Randy Kimbrough.
- 27. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
- 28. (ATS) Another name of a nonsellable item
- 29. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
- 32. (ATS) The University where Ken Sobaski received his MBA.
- 33. (Customer Service Skill)This attitude sees the good, rather than the negative
- 35. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
- 37. (Famous Quotes) The customer's perception is your reality.
- 38. (Company Slogan) Connecting People
- 41. (Famous Quotes) The way to get started is to quit talking and begin doing
- 42. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
- 46. (Company Slogan)Impossible is nothing
- 47. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
- 49. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
Down
- 1. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
- 2. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
- 3. (Company Slogan)Think Big
- 5. (Statistics)This percent of Americans switched companies last year due to poor customer service.
- 7. (ATS)The awards given out by ATS each for length of employment.
- 8. (ATS)The ATS location that has our longest tenured employee.
- 10. (ATS)3 S's in Shopping ATS: Savings, Selection, This
- 11. (Famous Quotes) If you really want a booming business, you have to create raving fans
- 14. (Famous Quotes) There is only one boss, The customer.
- 18. (ATS)This training was introduced in 2016 to help manage ATS employees.
- 19. (Company Slogan)Your Vision, Our Future
- 21. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
- 23. (Customer Service Skill)Excellent customer service almost always starts with This.
- 25. (ATS) The first online onboarding system used by ATS.
- 30. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
- 31. (ATS)This software was used for a number of years for ATS accounting.
- 33. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
- 34. (Company Slogan)Where Shopping is a Pleasure
- 36. (ATS) Accellerating Growth, Inspiring This.
- 39. (ATS)The company 2 of our 3 Regional managers came from.
- 40. (ATS) Reduce, Reuse, Recycle, This.
- 43. (ATS) Site of the proposed newest ATS location.
- 44. (Customer Service Skill) This first, then validate the problem
- 45. (Statistics)The percent of wishes that involve Disney.
- 48. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.