Across
- 3. being passionate about what they do
- 5. use appropriate terminology
- 6. set challenges to improve performance
- 8. are you strict and commanding or approachable and friendly
- 9. wearing appropriate clothing and looking smart
- 11. trying hard to encourage others to do well
Down
- 1. know what you are talking about
- 2. express yourself verbally and non verbally
- 3. to review performance and make improvements
- 4. use laughter to ensure all enjoy
- 7. are they naturally a quiet or bubbly character
- 10. 'look like' you know what you are talking about