Across
- 1. Coverage or services available to a member.
- 4. Instructions describing how a task or process should be performed.
- 5. A critical issue identified through audit work that requires attention.
- 6. Assistance provided to meet a member's needs.
- 9. Something noted during an audit that may warrant attention or consideration.
- 11. Getting information and results correct.
- 12. Information used by an auditor to support a conclusion.
- 14. Following applicable requirements, policies, and procedures.
- 16. Requests for payment or reimbursement for covered services.
- 17. The possibility that something could interfere with the intended result.
- 21. Examining selected items against established criteria.
- 22. Confirming that information or a result meets established expectations.
- 23. A portion of a larger population selected for examination.
Down
- 2. Completing work within an expected or required timeframe.
- 3. An examination of information or work to evaluate it.
- 7. Confirming that information is correct or adequately supported.
- 8. Established requirements or guidance describing what should be done.
- 10. A series of steps used to accomplish a task or objective.
- 13. The record that shows what was done and helps support why it was done.
- 15. Performing similar work in a similar manner under similar circumstances.
- 18. Safeguards built into a process to help prevent or detect errors.
- 19. The person whose coverage and service are at the center of the work.
- 20. The degree to which work meets established expectations.
- 24. A review used to determine whether requirements and processes are being followed.
