August Service Desk Refresher 2/4

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Across
  1. 2. Tool to verify DHCP logs
  2. 5. The opposite of having edit access (assuming you are not completely restricted)
  3. 6. Pressing # 2 # deactivates a internal call ___
  4. 7. When changing a VLAN, you need to know the ___ name/IP, port, and VLAN to change to
  5. 8. One of the abbreviations for Jacobs IT
  6. 9. You can install ___ for most Office applications, such as Mendeley
  7. 10. Missing certain deadlines will cause these to be placed on student accounts
Down
  1. 1. ___ students have their own version of Manage-SSO to use
  2. 3. The sequel to 5 down: ITS-AP can give people access to this specific remote console
  3. 4. Another name for the HDH laundry machines
  4. 5. Protocol to access another computer remotely, with a graphical interface
  5. 7. Document management and content sharing service that UCSD utilizes