Authentication

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Across
  1. 3. ID Proofing is not available for which Fails?
  2. 4. Meaning cannot be changed but there is no requirement to read the script verbatim.
  3. 7. Specialists have discretion to select the _____ button in the event of multiple red flags, the customer's voice sounds recorded, synthetic, robotic, or re-engineered, or if an imposter is believed to be on the line.
  4. 8. Always ensure to _____ VP and TDASAP.
  5. 9. Follow the _____ procedures to ensure all steps are completed accurately and the customer is provided all applicable disclosures and information.
  6. 10. Place a Service Message if the Customer fails to authenticate within the _____ strike rule.
Down
  1. 1. If the Caller's VoicePrint shows _____, DO NOT share this info with the Caller and follow the steps in outlined in Voice Print Flow Core.
  2. 2. Do not indicate to Customer that an answer given is correct or incorrect: If you choose to respond to the customer's answer, it is acceptable to respond with _____ as it does not imply that the answer was correct or incorrect.
  3. 5. Small Dollar Debit Card Transactions less than $20 or _____ trial deposits are no longer accepted for Category B Authentication, do not disclose with Customers.
  4. 6. Account to verify from must not be a _____ account.