Across
- 1. Having more employees scheduled than work available.
- 5. How well technician time and bay usage match the actual work performed.
- 6. Efficiency The ratio of actual labor hours produced to time spent working.
- 8. Optimization Adjusting technician workload to match shop capacity.
- 11. Percentage of available hours that are billed to a job.
- 12. Rate Hours Standard labor time billed for a specific repair job.
- 13. Predicting future demand for service to schedule staffing accordingly.
Down
- 2. The process of hiring and scheduling the right number of employees.
- 3. The amount of time a vehicle occupies a hoist or bay.
- 4. Having fewer employees than required to meet demand.
- 7. The maximum number of labor hours or repairs a shop can handle.
- 8. Employee responsible for managing work orders and customer communication.
- 9. Demand Volume of repair work requested by customers over a time period.
- 10. System used to track technician hours and availability.