AWD General

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Across
  1. 4. AWD work item related to policy illustrations
  2. 5. AWD status showing the work item is complete
  3. 9. AWD status indicating a request is in good order
  4. 11. AWD work type used for policy change requests
  5. 12. AWD status indicating the work item is awaiting action
  6. 13. Individual task or case in AWD
  7. 15. AWD status showing the work item is active
  8. 16. Supporting documents added to an AWD work item
  9. 17. Location where AWD work items are routed
  10. 18. Date the AWD work item was created
Down
  1. 1. AWD status indicating review or follow-up is needed
  2. 2. AWD status used when required information is missing
  3. 3. AWD section where CSRs document activity
  4. 6. Required CSR action to record call details
  5. 7. AWD status indicating a request is not in good order
  6. 8. AWD notes added for processing clarity
  7. 10. Expandable AWD item containing attachments and comments
  8. 14. AWD work type used for death claim processing
  9. 19. AWD status indicating a response has been provided