B2

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Across
  1. 1. The _______ flag is warranted anytime the customer asserts that the flood zone determination is incorrect or states concerns about flood insurance.
  2. 5. Requires information to be included within an account statement, such as the terms of payment of interest, the methods of calculating the balance on which interest is paid, assessed fees imposed, and overdraft or return fees.
  3. 8. Typically applies to credit obligations incurred prior to active duty.
  4. 9. UDAAP specific risk identification and risk management activities take into consideration seven areas, known as the ___________, these principles guide the assessment, identification, and mitigation of UDAAP specific risk throughout the financial product of service lifecycle.
  5. 10. The duty of banks to make funds deposited into accounts available for withdrawal, including rules on timely accurate disclosure on when funds will be made available, availability schedules and hold notices.
Down
  1. 1. Requires lenders to ensure customers have _______ insurance before they make, increase, extend, or renew a loan secured by a building or mobile home in a special _______ hazard area and during the servicing of the loan.
  2. 2. Primarily applies to credit obligations incurred while on active duty.
  3. 3. A 367-day period at the end of a servicemember’s period of military service to allow him or her to make a request for ____________ (this Wells Fargo requirement applies across all business products and exceeds the SCRA’s 180-day statutory period).
  4. 4. New flags are being created to identify cases that have been reviewed by ______, as well as to identify when the COE identifies the complaint as MLA or SCRA related.
  5. 6. Based on broad, customer-focused principles; intended to promote fair and transparent markets, so customers have the information and opportunity to make reasonable decisions about which financial products and services suit their needs.
  6. 7. Enables consumers to make informed decisions about the accounts at depository institutions through the use of uniform disclosures.