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Across
  1. 3. Routing number
  2. 6. Workbench disputes charges
  3. 7. request Declined refunds
  4. 8. Lost device
  5. 9. Missing charges
Down
  1. 1. Duplicate charges
  2. 2. Double billing
  3. 4. Prime on a joint account
  4. 5. Late shipment, charge refunded