Across
- 8. Series of steps
- 9. Running Low
- 10. First Step
- 11. Short & Sweet
- 13. Aligned with Interaction Category
- 14. Showing Accountability
- 16. Reduce Case Reopens
- 17. Anticipating Customer Needs
- 18. Legwork
Down
- 1. Two Step Process
- 2. Supporting Customer
- 3. Being Clear
- 4. Knowledge Base
- 5. Accurately Understanding Case
- 6. Accepting Ownership
- 7. Collecting Feedback
- 12. One Call
- 15. Case Correspondence