Across
- 1. Brown and Levinson state that "non-communication of the polite attitude will be read no merely as the absence of that attitude, but as the _______."
- 4. In a conversation between Cust and Own, Bailey argues Own's lack of response ________ a rude impression.
- 8. Koreans believe the more a person is ________, the less he/she is likely to display emotions in public.
- 10. Bailey explains African Americans engage in small talk in order to promote _____________ ________.
- 11. Bailey concludes that both groups tensions are present in ________ service encounters
- 12. There is a incentive to ________ boundaries between races.
- 13. Koreans and African Americans struggle with the _____________ accommodation theory.
- 14. Cultures create ________ __________ in order to form standards of how to engage in their society.
- 16. Koreans view the rhetoric of _______ differently than African-Americans.
- 18. Because of the Koreans' and African-Americans' distinct speaking styles, ________ pairs are less likely to be shared.
Down
- 2. ___________ are one of the causes of having "pre-existing, negative assumptions about each other."
- 3. _________ communicative patterns function as both a linguistic/cultural difference and pre-existing social concepts.
- 5. The absence of ___________ ___ ________ may be perceived as being disrespectful.
- 6. Bailey argues that the Koreans and African Americans were employing different ___________ styles.
- 7. Unlike Koreans, African Americans prefer to engage in _____ ____ while in a business environment.
- 9. Media focuses on relations between Koreans and African Americans located in ___-______ areas.
- 15. ___ ____ made a song in 1991 that demands respect from Korean store owners.
- 17. Newscasts used ______ forms to reinforce or distinguish the race boundaries.