Across
- 2. The ability or capacity to perform a particular action or task; in business, it often refers to the skills and resources necessary to achieve strategic goals.
- 3. A measurable value that demonstrates how effectively a company is achieving key business objectives; indicators help assess performance in specific areas.
- 7. A strategic planning and management tool used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.
- 10. The process of translating an idea or invention into a good or service that creates value; it is often linked to improvements in products, services, or processes.
Down
- 1. A strategic action or project designed to achieve specific objectives; initiatives are often time-bound and resource-driven.
- 4. The ability of a company to keep its customers over time; customer retention is a key indicator of business health and success.
- 5. A specific, measurable goal that an organization aims to achieve; objectives guide the actions and decisions within the strategic plan.
- 6. A particular way of considering something; in the context of the Balanced Scorecard, it refers to the different dimensions (Financial, Customer, Internal Processes, Learning and Growth) through which performance is evaluated.
- 8. The level of contentment or fulfillment that customers feel regarding a product or service; customer satisfaction is a critical measure of business performance and success.
- 9. The process of adjusting and coordinating activities and strategies to ensure that all parts of an organization work together effectively toward common goals.