Baldrige Crossword

3. Established to promote excellence and advance scientific improvement in American industries
6. GBMC’s model for improvement
8. Health, healing, hope
10. GBMC’s core competency
11. Safety event reporting system
12. Better health, better care, least waste, more joy
13. Gilchrist, GBMC hospital, and GBMA all come together under the umbrella of Greater Baltimore Medical…
14. The process in which each department runs day-to-day activities
15. Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results are GBMC’s…

1. A snapshot of what’s going well and what needs improvement. Helps to identify areas where there are breakdowns in processes
2. Module from LOC which the staff member uses both logic and emotion to communicate to the patient
4. System expert for GBMC Leadership system
5. To every patient, every time, we will provide the care that we would want for our own loved ones
7. Having a questioning attitude, reporting safety events, and speaking up if something isn’t right are all examples of GBMC’s culture of …
9. Recycling is an example of which of the four aims?