Across
- 5. What must you add if the complaint relates to a company?
- 7. One of the higher levels of security.
- 9. Barclays Blue......
- 10. A business with fewer than 10 employees.
- 14. Broker Intermediary for a customer when brokering a mortgage.
- 15. Person who oversees assets on behalf of the customer.
- 18. An expression of dissatisfaction with monetary loss.
- 19. What must we not use when talking to customers to avoid confusion?
Down
- 1. What must be completed before reissuing a new card for a customer?
- 2. An expression of dissatisfaction with no monetary loss.
- 3. Statement What must be read to the customer before finalizing a complaint/concern?
- 4. Where must you go to make sure complaints are correctly escalated?
- 6. What is level 1?
- 8. The person who carries out the terms of a persons will.
- 9. What must a customer accept to resolve a complaint or concern?
- 11. What must always be confirmed at the start of a call?
- 12. A question?
- 13. What form must be filled out when recording a complaint?
- 16. What will take place upon resolving a concern.
- 17. What is key when handling all calls, but especially complaints?