Across
- 3. What does TED stand for?
- 6. How many months does a customer have to go to the FOS once given FOS rights
- 8. A letter we send on Day 5
- 9. one of the 4 customer types
- 11. How many days do we have to resolve a payment related complaint
- 14. You can find customer complaint letters here
Down
- 1. This letter is sent when resolving a case after day 4
- 2. our main customer system
- 4. Sign of dissatisfaction resolved with an apology or explanation
- 5. How many weeks do we have to resolve a non payment related complaint
- 7. one of the 4 stages of the conversation cycle
- 10. System for sending emails and secure messages
- 12. This is when we choose not to investigate a complaint
- 13. This letter is sent if we resolve a complaint days 0-3