Across
- 3. Type of language, along with gestures and facial expressions, that is part of nonverbal communication
- 6. Phrases used over and over again that do not really mean anything
- 8. NAs cannot offer opinions or give this because it is not within their scope of practice
Down
- 1. Type of terminology that may not be understood by residents or their families
- 2. NAs should not ask this when residents make statements because it often makes people feel defensive
- 4. Types of questions that should be asked because they elicit more than a "yes" or "no" answer
- 5. Being this way and taking time to listen when residents are difficult to understand helps promote better communication
- 7. Along with profanity, these types of words and expressions should not be used by the NAs