Barriers to Communication

Edit Answers
12345678
Across
  1. 4. Phrases used over and over again that do not really meaning anything
  2. 6. NAs cannot offer opinions or give this because it is not within their scope of practice
  3. 7. Type of terminology that may not be understood by residents or their families. You should speak in simple, everyday words.
  4. 8. this type of language, along with gestures and facial expressions, is part of nonverbal communication
Down
  1. 1. Taking the time to listen when residents are difficult to understand helps promote better communication
  2. 2. Types of questions that should be asked because they elicit more than a "yes" or "no"
  3. 3. Asking this should be avoided when residents make statements because it often makes people feel defensive
  4. 5. Along with profanity, these type of words and expressions should not be used