Across
- 4. limits, professional distance
- 5. convey understanding of another person’s feelings
- 6. feedback thank the giver, paraphrase the giver, seek clarification, and discuss how you can change
- 9. start with the positive, be specific, focus on behavior, know your motives, and be immediate and private
- 10. repeat message in different words
- 11. words words that express emotional feelings rather than just cognitive thoughts
Down
- 1. factual knowledge, thinking skills
- 2. question questions that can be answered simply
- 3. question question that cannot be answered simply but encourages further discussion
- 7. sequence paraphrasing (with use of nonverbal language), then empathizing, then asking open-ended questions
- 8. shared feelings of pain over a loss best used in a social context