Across
- 3. The action of solving a problem, dispute, or contentious matter
- 7. The state of being able to proceed easily and without difficulty
- 8. Arranged in a systematic and efficient way
- 9. The fulfillment of one's wishes or expectations; a key business metric
- 10. The money paid to settle a debt or transaction
- 12. Doing things the same way over time; essential for reliability
- 13. Yielding financial gain
- 14. Dedication and faithfulness, often measured in repeat business
Down
- 1. The act of conveying information or ideas; a crucial part of customer service
- 2. The action of helping someone with a job or task
- 3. To put forward as being suitable for a particular purpose or role
- 4. The process or activity of accurately ascertaining one's position and planning a route
- 5. A thing that is regarded as more important than others
- 6. The state of being free from danger or threat
- 11. Achieving maximum productivity with minimum wasted effort or expense