Basics Of IP Phones

5. Enables the user to speak with another (support/supervisor) while the original caller stays on hold
6. When customer hangs up, user must dispose the call.
7. Status when agent is free and not engaged in an active call.
8. Virtual phones integrated in a customer service platform or installed in a desktop that can receive and conduct customer calls.
10. Agent is logged in and will not receive any call (internal and external) but may conduct outbound calls
11. Enables the user and the original caller (in line 1) to be joined with another user/caller (in line 2)

1. To initiate end of call.
2. Physical phones used in an office/organization to receive and conduct internal/external calls.
3. When agent must consult/validate info with another.
4. Status when agent is engaged in an active call.
9. Enables the user put the original caller on hold while coordinating transfer of call; original caller is then put on line before being transferred