Across
- 3. The resolution of a customer query by an FSD analyst without the intervention of the Service Line(s) or the Customer, the resolution is classified as a _______.
- 7. What service line is responsible for Payment processing
- 8. Act like _____________( Must Do)
- 10. Role of _______ in BASS AME is Governance Frameworks, Risk Management, Consultancy / Advice, Reviews / Audits
- 12. 1% _________ We understand there is always a better way
- 14. Any type of question / concern / problem raised to FSD by the Customer
Down
- 1. “We ____________ believe in delivering value through Service Excellence”
- 2. The 2 SAP Instances are _______+ & BATSA+
- 4. 1% _________ We accept changes, we embrace challenges
- 5. 1% _________ We are ONE BASS
- 6. 1% _________ We always act in the best interest of the customer
- 9. 1% ________ We are professionals working for professionals
- 10. 1% _________ We ask why, take ownership and provide solutions
- 11. _________of leaders (Must Do)
- 13. agents Travel & Expense Claims processes incoices for ______