Across
- 3. Inputs and outputs
- 5. Focuses on the flow of information
- 6. A set of responsibilities
- 7. Time it takes to complete activity
- 9. Starting point used for comparison
Down
- 1. Customer user experience
- 2. Value streams is triggered by a ______.
- 4. Touch time
- 5. Output of a value stream
- 8. Visual picture of a service value stream